Refunds and Returns Policy for Techpoint Kenya
Introduction
At Techpoint Kenya, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward returns and refunds policy. This policy is designed to be in compliance with Kenyan law, ensuring a fair and transparent process for our customers.
Returns Policy
Eligibility for Returns: You may return a product within seven (7) days from the date of receipt, provided the product is in its original condition, unused, and in the same packaging as when it was delivered. The following conditions must be met:
- The product must be free from physical damage.
- The product must not have been altered or used in any way.
- The product must be accompanied by the original receipt or proof of purchase.
Non-returnable Items: Certain items cannot be returned or refunded, including but not limited to:
- Software or digital products once the seal has been broken.
- Consumable items such as printer cartridges or toner.
- Products marked as non-returnable at the time of purchase.
Return Process: To initiate a return, please contact our customer service team at info@techpoint.co.ke or call us on +254115378859 . Our team will guide you through the return process, which may include sending the product back to us at your expense, unless the product was defective or incorrect.
Refunds Policy
Eligibility for Refunds: You are eligible for a refund if:
- The product is returned within seven (7) days from the date of receipt, and the conditions mentioned above are met.
- The product is found to be defective or damaged upon arrival.
Refund Process: If your return is approved, we will issue a refund to your original payment method within 14 days from the date we receive the returned product. Refunds will be processed after inspection and verification of the returned item. Please note that shipping fees are non-refundable, except in cases where the product was defective or incorrect.
Partial Refunds: If the returned product is not in its original condition (e.g., opened, damaged, or missing parts), we reserve the right to offer a partial refund, or we may refuse the refund entirely.
Exchange Policy
If you wish to exchange a product instead of returning it, please contact our customer service team to check availability and the process for exchanges. Exchanges are subject to product availability and the terms outlined in this policy.
Legal Rights
This policy is designed to comply with Kenyan law and consumer protection regulations. You have legal rights under the Kenyan Consumer Protection Act, including the right to a refund or exchange for products that are faulty, not as described, or fail to meet quality expectations.
Contact Us
If you have any questions or need assistance with your return or refund request, please contact us at: +254115378859
Techpoint Kenya: info@techpoint.co.ke