Privacy Policy for Techpoint Kenya
Introduction
Techpoint Kenya (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. By using our services or visiting our website, you agree to the terms of this policy.
Information We Collect
We may collect personal data in various ways to improve our products, services, and customer experience. The data we collect depends on your interactions with us, including your use of our products, website, and services. Below is an overview of the types of information we may collect:
Information You Provide to Us: This includes personal data you provide when registering for an account, purchasing products, subscribing to newsletters, responding to surveys, or contacting customer support. This may include your name, contact information (email address, phone number), and payment details.
Information from Product Usage: When you use our products or services, we may collect information to improve your experience, troubleshoot issues, or provide better customer support. This may include details about your device (hardware model, operating system), usage data, and IP address. We may also collect location data if enabled on your device for relevant features.
Payment Data: If you make a purchase, we may collect payment details necessary to complete your transaction. We do not store full payment or credit card numbers, but we may process payment information such as billing address and transaction amount.
Usage Data: This includes data on how you interact with our website, products, or services, such as page visits, product usage, and error reports.
Business Contact Information: We may collect business-related contact details when you interact with us for business purposes, such as partnerships or purchasing for an organization.
How We Use Your Information
We use the information we collect for several purposes, including:
- To operate and improve our products and services.
- To process transactions and fulfill orders.
- To send communications about products, services, and promotions that may interest you.
- To analyze trends and user behavior to enhance our website and services.
Sharing and Disclosing Your Information
We do not sell your personal data. We may share your personal information with trusted third parties to help us operate our business, such as payment processors, shipping providers, and customer service agents. We require these third parties to protect your data and use it only for the purpose it was shared.
We may also disclose your information to comply with legal obligations, protect our rights, or prevent fraud.
Security of Your Information
We take data security seriously and employ reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Access to Your Information
You have the right to request access, correction, or deletion of your personal information. You can also request that we stop using your data for marketing purposes. To make such requests, please contact us through the details below.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect or process personal data from children under 13. If we learn that we have collected such data, we will take steps to delete it.
Data Retention
We will retain your personal data for as long as necessary to provide our services, fulfill transactions, and comply with legal obligations.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date it is posted.
Contact Us
If you have any questions or concerns about this privacy policy or the way we handle your personal information, please contact us at:
Techpoint Kenya: compliance@techpoint.co.ke